Access the bikes at the starting point indicated in the reservation.

Use the security code to unlock the key box.

Complete the check-in procedure before departure: check the overall condition of the mountain bike, the battery level, the brakes, the tires, and the provided accessories.

Power on the mountain bike using the designated control.

Choose the level of assistance suitable for the terrain and your effort.

Manage the battery life by favoring low assistance modes on flat terrain.

Adopt good practices: stay on authorized paths, anticipate braking, respect other users, and avoid unnecessary collisions.

For each reservation, a repair kit is provided. It includes a spare inner tube, tire levers, a mini pump, and a multitool. This equipment allows you to handle minor incidents that may occur during your outing.

In case of a significant mechanical problem or accident, we encourage you to contact us as soon as possible so that we can advise you and help you find the best solution.

In case of a breakdown, secure the bike, avoid continuing the outing if the problem could worsen the damage, and then contact assistance for instructions.

Complete the check-out procedure at the end of the rental.

Take the requested photos to confirm the condition of the mountain bike upon return.

Return the keys to the designated box.

Properly close the locks and check that the mountain bikes are secured before leaving the premises. Cleaning of the mountain bikes is included in the rental.

From the website.

From the reservation confirmation email.

From the check-in and check-out notifications.