Frequently Asked Questions
Here are some frequently asked questions about our service.
No. The Orbea Urrun are easy to handle and suitable for both beginners and regular riders.
The range depends on the route, the level of assistance used, and the riding conditions. It is more than sufficient for the offered packages.
Yes. Each rental includes a helmet, a lock, and a repair kit.
No. They are offered to help you discover the most beautiful routes in the region, but you are free to follow your own path.
A user guide is available to assist you in getting started with the electric mountain bike.
You will find advice on assistance levels, range, best practices for use, and key safety instructions.
=>Consult the user guide
You will find advice on assistance levels, range, best practices for use, and key safety instructions.
=>Consult the user guide
Electric mountain bikes can be used without issue in rainy weather. We simply advise you to wear appropriate clothing for the weather conditions. In
the case of rain, the rental cannot be canceled or refunded.
the case of rain, the rental cannot be canceled or refunded.
Yes. A deposit of **250 € per mountain bike** is required, with a maximum of **750 € per reservation**.
In case of damage or theft, a deductible of **300 € per mountain bike** may be applied, in accordance with our General Terms and Conditions of Sale.
Yes, in some cases.
Eco Ride Wallonia is primarily designed for vacationers staying in partner accommodations, but we can also consider other requests based on
your place of stay, the number of mountain bikes desired, and our availability. Do not hesitate to contact us: we will look for the most suitable solution for your
request.
Eco Ride Wallonia is primarily designed for vacationers staying in partner accommodations, but we can also consider other requests based on
your place of stay, the number of mountain bikes desired, and our availability. Do not hesitate to contact us: we will look for the most suitable solution for your
request.